Outsourced Live Chat
An Outsourced Live Chat Service That Works Inside Your Systems
Our outsourced live chat service is not a tool bolted onto your site. Our agents work inside your own CRM, systems, and data, custom-trained on your business, so they run your chat the way your own team would, at any scale. You offload the hiring, training, and daily management, and get back qualified leads, booked appointments, and answered customers, delivered right where you already work.
Our agents inside your CRM and systems. Custom-trained on your business. Any size, 24/7.
Live chat queue
- RA Booked
Handled by Rosa A.
Bilingual agent · New patient · insurance check
- TM Qualified
Handled by Theo M.
Intake specialist · Service request · in area
- JL Answered
Handled by Jia L.
Senior agent · Pricing question
Trained on your business
- Your services & policies
- Your CRM & tools
- Your edge cases
Coverage today
1,248 chats, scaled to demand
What it is
A chat team that operates inside your business
Outsourcing chat usually means handing it to a vendor who works in their tools, on their terms, and sends you a report later. This is the opposite. Our agents are trained on your business and work inside your own CRM, systems, and data, so the function runs the way your own team would run it, just without you having to build, staff, or manage it. It scales from a single practice to a high-volume operation, which makes it as much a way to replace an in-house chat team as to extend one that is stretched too thin.
Our agents work inside your systems
Not a separate tool you reconcile later. Our team operates in your CRM, your systems, and your data, so a chat handled by us looks exactly like one handled by your own staff.
Custom-trained on your business
Agents are trained on how you work: your services, your policies, your edge cases. They are not reading a generic script, they are running your process the way you would run it.
Scales to any size
Whether you need a handful of chats covered or thousands a day, the team flexes to your volume. Pricing scales with size, so you add capacity without adding headcount.
Nothing to hire or manage
No recruiting, training, scheduling, or covering sick days. You hand off the function and get back the hours, while a trained external team runs it inside your stack.
How it works
How our outsourced live chat service works
We train on your business, embed our agents in your systems, and run your chat at whatever scale you need, delivering the leads and bookings back through the tools you already use.
- Onboard + custom training
- Agents work in your systems
- Chat handled at scale
- Leads delivered to you
- 1
We onboard and train on your business
Before we answer a single chat, we learn your services, your rules, and your special cases, and we get access to the systems your team already uses, so we operate as an extension of you.
- 2
Our agents work inside your CRM and data
Day to day, the team works in your stack, your CRM, booking tools, and data, following your process. Customers experience your business, not a third-party vendor in the middle.
- 3
We handle your chat at scale
However high the volume climbs, every conversation is answered, qualified, and worked to your standard. Coverage flexes up and down with demand without you scrambling to staff it.
- 4
Leads and appointments land with you
Qualified leads, booked appointments, and resolved conversations are delivered through the systems you already watch, so your team picks up exactly where ours leaves off.
- 5
You focus on running the business
The chat function is off your plate entirely. You get the output, leads, bookings, answered customers, without owning the hiring, training, or daily management behind it.
Why ProntoChat
Outsourcing that feels in-house
The usual trade-off with outsourcing is losing control and the in-house feel. Working inside your systems, trained on your business, removes that trade-off: you get the capacity of an external team and the consistency of your own.
Inside your stack, not beside it
The defining difference: our agents work in your CRM, systems, and data, not a parallel tool. There is no export, no reconciling two inboxes, and no seam between their work and yours.
Trained on your business, not a script
Custom training means the team handles your specific services, policies, and tricky cases correctly. Outsourcing here does not mean a generic call-center feel; it means your process, run by us.
Built to scale, any size
From a small practice to a high-volume operation, the team sizes to your demand. You absorb spikes and growth without a hiring cycle, and pricing scales with you rather than in fixed tiers.
A true team replacement or extension
Stand up a chat operation you never have to recruit for, or extend an in-house team that is stretched thin. Either way you gain capacity without the overhead of building it yourself.
Real humans plus AI, 24/7 since 2013
The outsourced team is real trained agents backed by AI, covering you around the clock in English and Spanish. We have run chat operations for other businesses for over a decade.
Your leads, exclusively yours
Everything the outsourced team captures belongs to you alone and lives in your systems. We never resell or share a lead, because we are running your function, not building our own list.
Who it's for
Built for teams offloading chat at scale
If running chat in-house means hiring, training, and covering shifts you would rather not own, this hands the whole function to a trained team inside your systems. It fits any business that wants the output of a chat operation without building one.
High-volume operations
When chat volume outgrows your team, scale coverage instantly instead of running a hiring cycle you cannot keep up with.
Explore industry chat →Law firms
Run intake inside your case system, to your rules, without staffing a 24/7 chat desk of your own.
Explore industry chat →Healthcare & dental groups
Cover patient chat across locations from inside your systems, with agents trained on your protocols.
Explore industry chat →Financial & professional
Offload a specialized chat function to a trained team that works your process and your tools.
Explore industry chat →Real estate & property
Handle inquiry surges across listings and portfolios without building an in-house chat team.
Explore industry chat →Agencies & multi-brand
Run chat for multiple clients or brands inside each one's systems, scaling up or down as accounts change.
Explore industry chat →Real client
"Since implementing ProntoChat, we've seen a noticeable increase in qualified leads captured and delivered directly into our CRM. Their round-the-clock availability has helped us avoid missed opportunities."
FAQ
Outsourced live chat, answered
Do your agents actually work inside my CRM and systems?
Yes. That is the core of the service. Our agents operate in your CRM, booking tools, and data, following your process, so the work happens inside your stack rather than in a separate vendor tool you have to reconcile afterward.
Are the agents custom-trained on my business?
Yes. During onboarding we train the team on your services, policies, and the edge cases specific to you. They run your process the way your own staff would, not a generic script, which is what keeps the experience yours.
Is there a minimum size to use this?
No. The service works for any size, from a small practice to a high-volume operation, and pricing scales with your size. You can start small and grow, or hand off a large chat load from day one.
How is this different from your managed live chat?
Managed live chat is our team answering on your channels using our setup. Outsourced live chat goes further: our agents work inside your own systems and data, custom-trained on your business, designed to replace or extend an in-house team at scale. It is the difference between a service on top of your site and a team operating within your stack.
How much setup is required from me?
Mostly access and a focused onboarding. You give the team access to the systems they will work in and time to learn your business, and we handle building the process around your tools. After go-live, there is no day-to-day management on your side.
Can you scale up or down as my volume changes?
Yes. Coverage flexes with your demand, so seasonal spikes, campaigns, or growth are absorbed without you hiring or laying off. You get the capacity you need when you need it, and pricing tracks the actual size of the operation.
Is coverage really around the clock?
Yes. The outsourced team is staffed 24/7 with real agents plus AI, in English and Spanish, since 2013, so the chat function you hand off is covered every hour, not just during your business day.
Hand off chat, keep it in-house in feel
Book a quick demo and we will show you how an outsourced ProntoChat team would work inside your systems, trained on your business, at your scale.
Try it 14 days risk-free. No contract, cancel anytime.
Keep exploring
Keep exploring
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