For healthcare & dental
Live Chat for Healthcare That Books New Patients, HIPAA-Compliant and 24/7
ProntoChat is live chat for healthcare and dental practices, staffed around the clock by trained agents and AI. Patients look for care at all hours and book with the practice that responds first. We answer in seconds, handle every inquiry with care, qualify and book new patients, and sync to your system under a signed BAA.
Real human agents plus AI. HIPAA-compliant intake under a signed BAA. Booking patients for practices since 2013.
The problem
Why practices lose new patients before the call connects
When someone needs care, they do not wait. They search, message a few practices, and book with the first one that answers like a real person. For most offices, that decisive moment lands while the front desk is busy with patients, on another line, or closed. The patient does not wait, and the appointment goes to whoever responded.
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Patients look for care after hours
A toothache at night, a sick child on the weekend, a new patient comparing practices at 10pm. The practice that answers in that moment is the one that gets the appointment.
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The front desk cannot catch every inquiry
Your team is with patients, on another line, or closed for the day. New-patient messages roll to voicemail, and a ringing phone goes unanswered while someone else books the slot.
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Sensitive inquiries need a careful, compliant reply
A patient question deserves a professional, reassuring response handled the right way, under the right safeguards, not a cold web form or an untrained bot.
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Unqualified inquiries crowd out real patients
Out-of-network, out-of-area, or not-a-fit requests eat front-desk time. You want real, qualified new patients on the schedule, not an inbox to sort through between rooms.
A real intake
One new-patient inquiry, booked with care
This is what your patients feel and what your practice receives: a prompt, professional answer on the left, and a qualified new-patient appointment in your system on the right, handled under a signed BAA.
Live chat
Website · ProntoChat intake
AI assistant
Priya, patient coordinator
New patient in your system
BookedJordan P.
Website chat · New patient
- Reason
- New patient visit
- Insurance
- PPO, in network
- Appointment
- Thu, 2:00 PM
How ProntoChat helps
How ProntoChat helps practices book more new patients
ProntoChat puts trained agents and AI on every channel your practice uses, around the clock. We answer the moment a patient reaches out, handle the conversation with care, qualify the inquiry against your rules, and hand your front desk a booked appointment, all HIPAA-compliant under a signed BAA.
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Be the first practice to respond
Trained agents plus AI answer in seconds, day or night, so your practice is the one that replies first while the patient is still deciding where to go.
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HIPAA-compliant, under a signed BAA
We handle patient inquiries the compliant way and sign a Business Associate Agreement with your practice, so sensitive information is protected, something most chat services cannot offer.
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New patients qualified with care
Every inquiry is screened for new-patient status, the reason for the visit, insurance or your criteria, and your own questions, handled professionally and confidentially.
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Booked, reminded, and synced
Qualified patients are booked as appointments with confirmations and reminders, and every inquiry syncs to your practice system with the full transcript attached.
The intake flow
How live chat for healthcare works, inquiry to your system
Four steps take a patient looking for care to a booked appointment in your practice system. AI carries the speed, trained agents carry the care, and every step is handled compliantly under a signed BAA.
- 1 Website chat
Inquiry arrives
Do you take new patients? I need to be seen this week.Answered in seconds, any hour.
- 2
Qualified, handled with care
- New patient: yes
- Reason for visit
- Insurance: in network
- Custom intake questions
Handled confidentially, under a signed BAA.
- 3 Booked
Appointment booked
Thu, 2:00 PM
New patient visit
Confirmation and reminder sent.
- 4 Under BAA
Synced to your system
JPJordan P.
New patient · Insurance verified
- Full transcript attached
- Exclusive to your practice
- 1
A patient reaches out
A new-patient inquiry or a question arrives from your website, WhatsApp, SMS, or social, at any hour, and a real person plus AI answers in seconds.
- 2
We qualify with care
We confirm new-patient status, the reason for the visit, insurance or your criteria, and your own questions, handled professionally and confidentially under a signed BAA.
- 3
We book the appointment
A qualified patient is booked onto your calendar with a confirmation and reminder, or connected to your front desk when a live conversation is the right call.
- 4
It syncs to your system
The patient inquiry and full transcript sync into your practice management system or CRM in real time, so your front desk has the whole picture.
Built for healthcare and dental
The services that matter most to your practice
Every part of ProntoChat is configured for patient intake, for medical and dental practices, clinics, and specialists alike. These are the pieces practices lean on most, built around how patients actually reach out and book.
Why practices choose ProntoChat
Compliant, careful, and first to respond
Any practice can add a chat box. What wins the patient is doing it compliantly, handling a sensitive inquiry with care, and answering first, before the patient books somewhere else.
HIPAA-compliant, and we sign a BAA
Most chat services cannot. We handle patient information the compliant way and sign a Business Associate Agreement with your practice, so you stay protected.
First to respond wins the patient
Patients book with the practice that answers first. We make sure that practice is yours, around the clock and on every channel.
Careful, professional, confidential intake
Sensitive inquiries are handled with the discretion patients expect, by trained agents who represent your practice well, never a cold form or a guess.
Exclusive to your practice
Every patient inquiry we capture is yours alone. We never resell or share it, so your patients stay your patients.
Bilingual patient access
Real agents answer and qualify Spanish-speaking patients, so a language barrier never keeps someone from booking the care they need.
Works with your practice system since 2013
Inquiries and transcripts flow into your practice management system or CRM through its API, backed by more than a decade of staffed, around-the-clock chat.
Built on trust
Compliance and care, built in
Healthcare runs on trust. ProntoChat handles every patient inquiry under a signed BAA, with HIPAA-compliant processes and real trained agents, and your patients are kept exclusively yours. We have run staffed, around-the-clock chat since 2013.
- HIPAA-compliant
- BAA signed with your practice
- Real agents plus AI, 24/7 since 2013
FAQ
Live chat for healthcare, answered
Are you HIPAA-compliant, and do you sign a BAA?
Yes. ProntoChat is HIPAA-compliant and signs a Business Associate Agreement with your practice. Patient inquiries are handled under that agreement, with safeguards in place, which is something most chat services cannot offer.
Do you answer after hours and on weekends?
Yes. We cover your channels 24 hours a day, every day of the year, including nights, weekends, and holidays, so the after-hours toothache or weekend new-patient inquiry reaches a real person in seconds and becomes a booked appointment.
Do you book new-patient appointments?
Yes. A qualified patient is booked straight onto your calendar with a confirmation and reminder, or connected to your front desk when a live conversation is the better fit. Your team gets a filled schedule, not a stack of messages to return.
How are sensitive inquiries handled?
With care. Trained agents respond professionally and confidentially under your BAA. We focus on intake and booking, and we never provide medical advice, so patients are guided to the right next step with your practice.
Can you collect insurance and new-patient details?
Yes. We confirm new-patient status, the reason for the visit, insurance or your criteria, and any custom questions you set, so your schedule fills with patients who fit your practice.
Do you offer bilingual patient access?
Yes. Real English and Spanish agents answer and qualify patients in their own language, so more of your community can book care without a language barrier.
Do you work with our practice management system or EHR?
Yes. We deliver every patient inquiry and the full transcript into your practice management system or CRM in real time, connecting through its API, all under your signed BAA.
See it book your next patient, live
Book a quick demo and we will show you exactly how ProntoChat would answer, qualify, and book a real patient inquiry on your own website, compliantly and around the clock.
Try it 14 days risk-free. No contract, cancel anytime.
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