For home services
Live Chat for Home Services That Books the Job Before the Next Contractor Calls Back
ProntoChat is live chat for home services, staffed around the clock by trained agents and AI. When something breaks, homeowners message several contractors and hire whoever answers first. We answer in seconds, qualify the job by service and area, and book the estimate or connect the call, then deliver the exclusive lead to your CRM.
Real human agents plus AI. Booked jobs, not missed calls. Capturing exclusive jobs for contractors since 2013.
The problem
Why contractors lose good jobs before they pick up
When something breaks, a homeowner does not wait. They grab their phone, message a handful of contractors, and hire the first one who answers like a real person. For most crews, that decisive moment lands while you are on a job, after hours, or asleep. The job does not wait, and neither does the homeowner.
-
Emergencies do not wait for business hours
A burst pipe at midnight, no heat on a holiday, the power out on a Sunday. The homeowner needs help right now, and the contractor who answers in that moment is the one who gets the job.
-
Homeowners hire whoever answers first
People message three or four contractors at once and book the first real reply. A call that rolls to voicemail is a job that just went to whoever picked up the phone.
-
You are on a job, not at the phone
You are under a sink or up on a roof when the next lead comes in. The message sits unread, and by the time you climb down, the homeowner has already hired someone else.
-
Out-of-area and tire-kicker requests waste time
Price-shoppers and jobs outside your service area pull you off real work. You want booked jobs in the areas you cover, not an inbox full of dead ends to sort through.
A real job
One emergency inquiry, booked in minutes
This is what your homeowners feel and what your business receives: an instant, human answer to an urgent problem on the left, and a fully qualified job landing in your CRM on the right.
Live chat
Website · ProntoChat team
AI assistant
Mike, dispatcher
New job in your CRM
BookedRosa M.
Website chat · Yuba City, CA
- Service
- Water heater repair
- Qualified
- In area, same-day
- Estimate
- Tomorrow, 9:00 AM
How ProntoChat helps
How ProntoChat helps home-service pros book more jobs
ProntoChat puts trained agents and AI on every channel your business uses, around the clock. We answer the moment a homeowner reaches out, handle the conversation, qualify the job against your rules, and hand your crew a booked estimate, not a voicemail to chase between stops.
-
Be the first to respond, every time
Trained agents plus AI answer in seconds, day or night, so your business is the one that replies first while the homeowner is still messaging around for help.
-
Cover every emergency, around the clock
Nights, weekends, and holidays are when pipes burst and the AC dies. We answer those inquiries live, so an after-hours emergency becomes a booked job instead of a missed one.
-
Qualified by service, area, and urgency
Every inquiry is screened against the work you do, your service area, the job type and urgency, and your own questions, so only real jobs in your area reach your team.
-
Booked, connected, and synced
Qualified jobs are booked as estimates or service visits, hot jobs are call-connected to your team, and every lead lands in your field-service CRM with the full transcript attached.
The job flow
How live chat for home services works, inquiry to CRM
Four steps take a homeowner with a problem to a booked job in your field-service CRM. AI carries the speed, trained agents carry the judgment, and your crew only sees jobs in your area worth driving to.
- 1 Website chat
Inquiry arrives
My water heater's leaking, can someone come today?Answered in seconds, any hour.
- 2
Qualified against your criteria
- Service: Water heater repair
- Service area: 95993
- Urgency: same-day
- Custom questions
- 3 Booked
Estimate booked
Tomorrow, 9:00 AM
Or call-connected to your team now.
- 4 Jobber
Lands in your CRM
RMRosa M.
Water heater repair · 95993
- Synced with full transcript
- Exclusive to you
- 1
A homeowner reaches out
A repair, install, or emergency request arrives from your website, WhatsApp, SMS, or social, at any hour, and a real person plus AI answers in seconds.
- 2
We qualify the job
We confirm the service needed, your service area or ZIP, the urgency, and your own questions, so only real jobs you actually want reach your team.
- 3
We book the estimate or connect the call
A qualified job is booked as an estimate or service visit on your calendar, or call-connected straight to your team while the homeowner is ready to go.
- 4
The job lands in your CRM
The exclusive lead and the full transcript sync into Jobber, ServiceTitan, Housecall Pro, or your CRM in real time, with a click-to-call ready for fast follow-up.
Built for home services
The services that matter most to your crew
Every part of ProntoChat is configured for the trades, from electrical and plumbing to HVAC, roofing, landscaping, and garage doors. These are the pieces home-service pros lean on most, built around how homeowners actually reach out when something breaks.
Why home services choose ProntoChat
Built for how homeowners actually hire
Any company can add a chat box. What wins the job is who answers first, whether you catch the emergency at 2am, and whether the lead is yours alone at the end of it.
First to respond wins the job
In home services, the contractor who answers first usually gets the work. We make sure that contractor is you, around the clock and on every channel.
Never miss an emergency lead
A burst pipe or a dead furnace will not wait until Monday. Real agents plus AI answer emergencies live, so the urgent job becomes yours, not the next contractor's.
Exclusive leads, never shared
Every job we capture belongs to you alone. We never resell or share a lead with competing contractors, the way pay-per-lead marketplaces do.
Call-connect at no extra cost
When a homeowner is ready, we bridge them to your team on a live call, around the clock and at no extra charge, so hot jobs close fast.
Works with your field-service CRM
Jobs and transcripts flow into Jobber, ServiceTitan, Housecall Pro, or any system we build to through its API, so nothing gets re-typed.
Proven with real contractors since 2013
We have run staffed, always-on chat for home-service pros for over a decade, including the after-hours emergencies that win the best jobs.
Real contractor
"The three-way call connect has been especially valuable. When a qualified lead is ready, ProntoChat connects them directly to our team in real time. It has significantly increased the number of leads that turn into actual jobs."
FAQ
Live chat for home services, answered
Do you answer after hours and on weekends, including emergencies?
Yes. ProntoChat covers your channels 24 hours a day, every day of the year, including nights, weekends, and holidays. A burst pipe at midnight or a no-AC call on Sunday reaches a real person in seconds and becomes a booked job instead of a voicemail.
Can you qualify jobs by service area and job type?
Yes, and this is the core of it. We screen every inquiry against the services you offer, your service area or ZIP codes, the urgency, and any custom questions you give us, so only real jobs you actually want reach your team.
What about out-of-area or price-shopper requests?
They are handled politely and never passed to you as a lead. If a request is outside your area or not a fit, our agents respond professionally and close it out, so your team only sees real jobs worth your time.
Do you book estimates and appointments?
Yes. A qualified job can be booked as an estimate or service visit straight onto your calendar, with the confirmation sent automatically. Hot jobs can also be call-connected live to your team while the homeowner is ready.
Can you call-connect a hot job to my team?
Yes. When a homeowner is ready, we bridge them to your team on a live phone call, around the clock and at no extra cost, so you close the job while interest is at its highest.
Are the leads exclusive to my business?
Always. Every job we capture is yours alone. We never resell or share a lead with competing contractors, which is what separates a managed service from the pay-per-lead marketplaces that send the same request to several companies at once.
Do you work with Jobber, ServiceTitan, or Housecall Pro?
Yes. We deliver every job and the full transcript into your field-service CRM in real time, whether that is Jobber, ServiceTitan, Housecall Pro, or another platform we connect to through its API. Spanish-speaking homeowners are captured by bilingual agents the same way.
See it book your next job, live
Book a quick demo and we will show you exactly how ProntoChat would answer, qualify, and book a real job on your own website, day or night.
Try it 14 days risk-free. No contract, cancel anytime.
Keep exploring
Keep exploring
Related industries
- live chat for law firmsIntake-ready chat that qualifies cases and books consultations 24/7.
- live chat for healthcare and dental practicesBook patients and answer questions without tying up front desk staff.
- live chat for beauty and wellnessFill the calendar with bookings from every channel, day or night.
- live chat for real estateRespond to buyers and renters the instant they reach out.
- live chat for financial and professional servicesQualify higher-value inquiries and route them to the right advisor.
- live chat for cosmetic surgeryBook qualified consultations and handle every inquiry with discretion.
- live chat for addiction treatment centersAnswer with compassion the moment someone reaches out, confidentially under a BAA.