About ProntoChat
About ProntoChat: a managed live chat company since 2013
ProntoChat is a managed live chat company that has helped businesses capture, qualify, and deliver exclusive leads since 2013. Real people and AI answer every visitor on every channel, so hard-won website traffic turns into real conversations instead of missed opportunities.
- Since 2013
- Real people plus AI
- Every lead exclusively yours
- US, Canada & Australia
From 2013 to today
The technology has come a long way. The mission has not changed.
- 1 2013
We saw the gap
Businesses paid to bring visitors to their sites, then lost them because no one was there to answer a quick question. So we put real people on live chat.
- 2 The idea
Make starting easy
One quick question, no commitment. A visitor gets real help in seconds, and the business gets a qualified lead instead of a bounce.
- 3 As clients grew
We built around them
Appointments booked onto calendars. Leads pushed into any CRM in real time. Custom integrations shaped around how each client actually works.
- 4 Today
AI plus real people
Instant AI replies, a trained agent when it matters, on every channel, for businesses across the US, Canada, and Australia.
The gap we saw
The traffic showed up. The customers often didn't.
Back in 2013, businesses were pouring money into marketing, SEO, and ads to bring visitors to their websites. The visitors arrived. The customers often did not.
The reason was simple. Most visitors had a question before they were ready to call or fill out a form. They wanted a quick answer, a little reassurance, and to know they were in the right place. When no one was there to give it, they left, and that hard-won traffic quietly turned into a missed opportunity.
We saw a gap between website visitors and the businesses trying to reach them. So we built ProntoChat.
Without live chat
"I had a quick question, no one answered, so I left and tried the next result."
Visitor leaves. Opportunity lost.
With ProntoChat
"Someone answered in seconds, confirmed they could help, and booked me in."
Qualified lead captured
A simple idea
Make it effortless to start a conversation
A live chat lets someone ask one quick question without any commitment. In seconds they can find out whether a business offers what they need, learn the next step, and get real help from a real person. For the visitor, that is confidence and clarity. For the business, that curious visitor becomes a qualified lead.
We listened, and we grew
As our clients grew, what they needed grew with them
Some clients wanted appointments booked straight into their calendars. Others wanted every lead pushed into their CRM in real time, delivered the moment it was captured.
Instead of forcing everyone into a one-size-fits-all product, we listened. Over the years we built custom integrations, connected with countless CRM platforms, and shaped workflows around the way each client actually works. We never saw those requests as a hassle. They were chances to help a client win.
Any CRM
We build to your CRM's API, so leads and transcripts sync into any system in real time.
Your calendar
Qualified leads booked straight onto your real calendar, with confirmations sent.
Real-time delivery
Every lead and full transcript reaches your team the instant it is captured.
A custom widget
A chat widget designed to match your site, fully managed, with no performance hit.
What makes us different
What sets us apart is partnership
We do not just hand you a chat widget and walk away. We become part of how you grow, adapting and improving as your business does. Real people and AI, working together, since 2013. Every lead exclusively yours. Nothing to staff, nothing to manage.
Real people and AI
AI answers instantly so nobody waits. A trained person steps in for anything sensitive, complex, or high-value. You get speed and judgment, together, since 2013.
Every lead exclusively yours
We never resell or share a lead. Each qualified, exclusive lead belongs to one business: you. That is the opposite of a lead marketplace.
A true partnership
We do not hand you a widget and walk away. We become part of how you grow, adapting and improving as your business does.
Nothing to staff or manage
No team to hire, no scripts to write, no software to babysit. We run the whole operation behind the scenes. You just get the leads.
Many of our clients have been with us for years, some for over a decade. Those long relationships are the thing we are proudest of, because they are built on trust we had to earn and results we had to deliver, again and again.
Real client
"Since implementing ProntoChat, we've seen a noticeable increase in qualified leads captured and delivered directly into our CRM. Their round-the-clock availability has helped us avoid missed opportunities."
Today
ProntoChat helps businesses across the US, Canada, and Australia capture more leads, engage more customers, and turn website traffic into real opportunities. Our mission has not changed since 2013:
Help businesses connect with their visitors at the exact moment they are ready to start a conversation.
Real people plus AI, since 2013. Try it 14 days risk-free.
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