Omnichannel Live Chat
Omnichannel Live Chat, One Team for Every Channel
Our omnichannel live chat service answers website chat, WhatsApp, Messenger, Instagram, SMS, and email with one managed team, in one inbox. We connect each channel for you, answer and qualify every message consistently in your brand voice, and deliver every lead into a single CRM, so a conversation never gets lost between apps again.
Six channels, one managed team, one inbox. We connect each channel for you. 24/7, since 2013.
Your channels
- Website chat
- Messenger
- SMS
We connect each one for you
One managed inbox
Your team- RT Booked
Renee T. WhatsApp
Do you have anything Saturday?
- MC Qualified
Marcus C. Instagram
What's the price for a full set?
- DV Call-connected
Dana V. SMS
Need someone out today if possible
What it is
Every channel your customers use, one team behind them
Your customers do not think in channels. One texts, one sends a WhatsApp, one slides into your Instagram DMs, and one fills out the website chat, all about the same kind of inquiry. Watching six apps yourself is how messages get missed and answers drift out of sync. ProntoChat puts one managed team behind all of them. We connect each channel, answer and qualify every message in your brand voice, book or connect the call, and route every lead into a single CRM, so it feels like one front desk no matter where the conversation starts.
One team across every channel
The same managed agents answer your website chat, your WhatsApp, and your Instagram DMs, so a customer gets the same quality wherever they happen to message you first.
One inbox you never have to watch
Every conversation from every channel lands in one managed place. You are not toggling between six apps or wondering which DM nobody saw, because we are watching all of them.
We connect each channel for you
Setup is on us. We handle linking your website, WhatsApp, Messenger, Instagram, SMS, and email, so there is no integration project for your team to figure out.
Consistent answers everywhere
Because it is one trained team working from your rules, the answer on SMS matches the answer on Messenger. Your brand voice stays the same no matter where the chat starts.
How it works
How omnichannel live chat works, end to end
Six channels collapse into one path. A message on any platform routes to your managed team, gets answered and qualified the same way, and ends up as a lead in one CRM.
Six channels
- Website chat
- Messenger
- SMS
- 1
A customer messages on any of the six
Website chat, WhatsApp, Messenger, Instagram, SMS, or email, the customer picks whatever is easiest for them. They do not have to find your preferred channel.
- 2
It routes to your one managed team
Every message, regardless of channel, lands with the same trained agents and AI. There is no separate overnight inbox or forgotten DM folder, because it is all one queue.
- 3
We answer and qualify consistently
The agent replies in your brand voice and screens the inquiry against your rules. A WhatsApp lead is handled to the same standard as a website lead, every time.
- 4
We book or connect the call
A qualified inquiry is booked onto your calendar or bridged to your team on a live call, the same way no matter which channel the customer started on.
- 5
Every lead lands in one CRM
All of it flows into a single CRM with the channel noted and the full transcript attached, so your pipeline is unified instead of scattered across six different places.
Why ProntoChat
Many channels, but only one of you
Adding channels usually means adding chaos: more apps to check, more places to miss a message, more inconsistent replies. Handing all six to one managed team turns more reach into less work, not more.
All six channels, fully managed
Website, WhatsApp, Messenger, Instagram, SMS, and email are all covered by our team, not a tool you still have to staff. You add channels without adding work.
Setup is handled for you
We do the connection work for each channel, so you are not running an integration project. You point us at your accounts and we bring them into one managed inbox.
One brand voice, every platform
A single trained team works from your rules, so the customer hears the same business whether they DM you on Instagram or text your number. No channel feels like an afterthought.
Nothing slips between apps
Scattered inboxes are where leads die. With everything in one managed queue, the 9pm Messenger message is answered as fast as the website chat, not lost until next week.
Real humans plus AI, 24/7 since 2013
Every channel is staffed around the clock with real agents plus AI, in English and Spanish, so off-hours messages on any platform still get a real, fast answer.
One CRM, every channel
Leads from all six channels sync into a single CRM in real time with the source tagged, so you finally see your whole pipeline in one place instead of six.
Who it's for
Built for businesses getting messages everywhere
If inquiries reach you across texts, DMs, web chat, and email, and someone on your team is supposed to watch all of it, omnichannel live chat takes that off your plate. It fits any business whose customers message on whatever app is closest to hand.
Home services
Homeowners text, DM, and message from Google all day. Catch every one in a single inbox instead of across three phones.
See home services chat →Law firms
Intakes arrive by website, WhatsApp, and Facebook alike. Qualify them all consistently and route them into one case pipeline.
See law firms chat →Healthcare & dental
Patients reach out on whatever app they already use. Answer and book them everywhere without juggling separate inboxes.
See healthcare & dental chat →Beauty & wellness
Instagram and SMS are where bookings start. Turn DMs into appointments without ever missing a message.
See beauty & wellness chat →Real estate & property
Inquiries land via listing sites, texts, and social. Respond instantly on each and keep every lead in one place.
See real estate & property chat →Financial & professional
Clients message across channels and expect one consistent answer. Deliver it, and route every lead to the right advisor.
See financial & professional chat →Trusted since 2013
Real human agents plus AI have answered for law firms, clinics, and home-service pros across every channel since 2013, in English and Spanish, around the clock.
Exclusive leads by default. Fully managed. HIPAA compliant where it is needed.
FAQ
Omnichannel live chat, answered
Which channels exactly do you cover?
Six: your website chat, WhatsApp, Facebook Messenger, Instagram, SMS, and email. A customer can reach you on whichever they prefer, and all six are answered by the same managed team in one inbox.
How much setup is involved on my side?
Very little. We handle the connection setup for each channel for you. You give us access to your accounts and numbers, and we bring them into one managed inbox, so there is no integration project for your team to manage.
Is it really one inbox, or just several tools bundled?
One inbox. Every conversation from every channel routes to the same managed queue and the same team. You are not switching between apps, and neither are we, which is how nothing gets missed across platforms.
Will answers be consistent across channels?
Yes. Because it is one trained team working from your rules and brand voice, a customer gets the same quality of answer on Instagram as on your website. The platform changes; the experience does not.
Do all the channels run 24/7?
Yes. Every channel is staffed around the clock with real human agents plus AI, in English and Spanish, since 2013. An after-hours message on any platform still gets a fast, real reply.
Where do the leads end up?
In one CRM. Leads from all six channels sync into a single CRM in real time, with the source channel tagged and the full transcript attached, so your pipeline is unified instead of scattered across separate inboxes.
Can you book appointments and connect calls on every channel?
Yes. Qualifying, booking onto your calendar, and live call-connect work the same regardless of which channel the customer started on, so a WhatsApp lead can be booked or call-connected just like a website lead.
Put every channel behind one team
Book a quick demo and we will show you how ProntoChat answers your website, WhatsApp, Messenger, Instagram, SMS, and email from one managed inbox.
Try it 14 days risk-free. No contract, cancel anytime.
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