In-App Live Chat
In-App Live Chat, Real Support Inside Your Mobile App
Our in-app live chat brings managed human plus AI support right inside your mobile app. We connect through your app's API and support iOS, Android, and webview, so your users tap to chat and get a real answer in the moment, whether they need support or are a new lead to capture. It is the same managed team that runs your website and channels, now inside the app.
Inside your app, via API. iOS, Android, and webview. The same human plus AI team, 24/7.
AI assistant
Maya, live agent
Connected to your app
- iOS
- Android
- Webview
Connected via API, all supported
- Handled by
- Human + AI team
- Coverage
- 24/7, web + app
What it is
Your managed chat team, now inside the app
When a user has a question inside your app, every extra step loses them: closing the app to find a phone number, sending an email, waiting for a reply. In-app chat removes those steps. We connect through your app's API, on iOS, Android, or webview, and put the same managed human plus AI team right inside the experience. A user taps to chat and gets a real answer in the moment, whether they are an existing customer needing support or a new prospect to capture and book. It is one team across your website and your app, so the experience never fractures between them.
Help right where your users are
Your app users do not leave to find a contact form or send an email. They tap chat inside the app and get a real answer in the moment, without ever breaking out of the experience.
The same managed human plus AI
It is not a stripped-down in-app bot. The same trained agents and AI that run your other channels handle the app, so the quality and the tone are exactly what your users expect.
Support and lead capture, both
Existing users get questions answered; prospective ones get captured, qualified, and booked. The chat inside your app does double duty, helping and converting in the same place.
One team across web and app
Web visitors and app users are handled by one managed team, so a customer who starts on your site and continues in the app gets one consistent experience, not two disconnected ones.
How it works
How in-app live chat works, end to end
We connect to your app through its API, your user chats without ever leaving it, our human plus AI team answers or qualifies, and the outcome syncs to your system in real time.
- App user opens chat
- In-app chat via API
- ProntoChat AI + human
- Answer or qualify
- Synced to your system
- 1
We connect to your app via API
We integrate through your app's API and support iOS, Android, and webview, so the chat lives natively inside your app regardless of how it is built.
- 2
Your user opens chat in the app
Right inside the experience they are already in, a user taps to chat. There is no redirect to a browser, no email, and no waiting for a callback to get help.
- 3
AI replies instantly, a human steps in
AI answers in seconds, and a trained agent takes over the moment a question needs judgment or empathy, the same blended service that runs across your other channels.
- 4
We answer support or capture the lead
An existing user gets their issue resolved; a prospect gets qualified and booked. Whichever it is, the conversation is handled end to end inside the app.
- 5
It syncs to your system in real time
The outcome, the details, and the transcript flow into your CRM or system as it happens, so your team has the full picture without leaving the tools they already use.
Why ProntoChat
Managed chat that does not stop at the browser
Your customers moved into your app; your support should too. Extending the same human plus AI team inside it means app users get the experience web visitors already enjoy, instead of a bolted-on bot or a dead-end help screen.
Managed chat that lives in your app
Most managed-chat services are website-only and stop at the edge of the browser. We extend the same human plus AI service into your mobile app, where a growing share of your users actually are.
iOS, Android, and webview, all
We connect through your app's API and support every common build: native iOS, native Android, and webview. However your app is made, the chat fits inside it.
One team for web, app, and channels
The same managed team handles your website, your app, and your messaging channels, so coverage and quality are consistent everywhere a customer might reach you.
Real humans plus AI, 24/7 since 2013
App users get instant AI replies and real trained agents around the clock, in English and Spanish, the same dependable service we have run for more than a decade.
Support and conversion in one place
The chat does not just deflect tickets. It captures and qualifies new leads inside the app too, so the same surface that keeps users happy also grows your pipeline.
Synced to your system, in real time
Conversations and leads flow into your CRM or back-end as they happen, with the full transcript, so nothing about an in-app conversation stays trapped in the app.
Who it's for
Built for businesses with a mobile app
If your customers spend time in your app, in-app live chat meets them there with real help and real lead capture. It fits any product where support questions and new opportunities both happen inside the app.
Service & on-demand apps
Users requesting a service in your app get instant help and can be booked or call-connected without leaving it.
Explore industry chat →Marketplaces
Buyers and sellers get questions answered in the moment, so deals do not stall and support does not pile up.
Explore industry chat →Healthcare & clinic apps
Patients ask questions and book inside your app, with empathetic human agents for anything sensitive.
Explore industry chat →Booking & scheduling apps
App users get help choosing and booking, turning in-app intent into confirmed appointments.
Explore industry chat →Real estate & property apps
Renters and buyers browsing your app get instant answers and can be qualified and routed to your team.
Explore industry chat →Professional service apps
Clients and prospects reach a real person inside the app, with inquiries qualified and synced to your system.
Explore industry chat →Trusted since 2013
Real human agents plus AI have answered for law firms, clinics, and service businesses since 2013, across web, app, and every messaging channel, around the clock in English and Spanish.
One managed team. Exclusive leads by default. HIPAA compliant where it is needed.
FAQ
In-app live chat, answered
How does in-app live chat connect to my app?
Through your app's API. We integrate so the chat runs natively inside your app, and we support iOS, Android, and webview, so it works regardless of how your app is built. There is no redirect to a browser for your users.
Do you support both iOS and Android?
Yes, both, plus webview. Whether your app is native iOS, native Android, or built in a webview, we connect through the API and bring the same managed chat experience inside it.
Is this for support, lead capture, or both?
Both. Existing users get their questions answered and issues resolved, and prospective users get captured, qualified, and booked, all inside the app. The same chat handles helping your current users and converting new ones.
Is it the same human plus AI service as your website chat?
Yes. The in-app chat is the same blended service: AI for the instant reply and routine questions, and trained human agents for anything that needs judgment or empathy. App users are not handed a lesser, bot-only experience.
Do app users get the same 24/7 coverage?
Yes. In-app chat is staffed around the clock with real agents plus AI, in English and Spanish, since 2013, so a user opening your app at any hour still gets a fast, real answer.
Can one team cover my website and my app?
Yes. The same managed team handles your website, your app, and your messaging channels, so a customer gets one consistent experience whether they reach you on the web or inside the app, and your coverage stays unified.
Where do in-app conversations and leads end up?
In your system, in real time. The outcome, details, and full transcript sync to your CRM or back-end as the conversation happens, so in-app activity is visible to your team alongside every other channel.
Bring real chat inside your app
Book a quick demo and we will show you how ProntoChat runs managed human plus AI chat inside your iOS, Android, or webview app.
Try it 14 days risk-free. No contract, cancel anytime.
Keep exploring
Keep exploring
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