Managed Live Chat
Managed Live Chat Service, Staffed 24/7
Our managed live chat service puts trained agents and AI on your site around the clock. They answer every visitor, qualify the lead, and book the appointment, then deliver it straight to your CRM.
Real humans plus AI. Fully managed for you. Capturing leads for law firms, clinics, and contractors since 2015.
Live chat
Website · ProntoChat agent
AI assistant
Maria, live agent
New lead in your CRM
BookedDaniel R.
Website chat · Roseville, CA
- Service
- Panel repair
- Qualified
- Emergency, in area
- Appointment
- Today, 2:30 PM
What it is
A managed live chat service that runs your front desk
Most chat tools are software you have to staff, train, and monitor yourself. This is the opposite. ProntoChat is fully managed, which means our trained agents and AI handle every conversation for you, day and night. You never write a script, watch an inbox, or hire a chat team. You simply receive qualified leads, booked appointments, and transcripts, while we run the part that used to keep you tied to your phone.
Real agents, not a bot wall
Trained people answer in seconds, so a visitor with a real question gets a real answer, not a form or a canned reply that sends them to a competitor.
Always on, even at 2am
Coverage runs 24 hours a day, weekends and holidays included. The after-hours inquiry that used to go unanswered becomes a booked appointment by morning.
Qualified before it reaches you
Agents screen every visitor against the questions you care about and only hand over leads that fit, so you stop sorting tire-kickers from real clients.
Delivered straight to your CRM
The contact, the full transcript, and the booking land in your pipeline automatically, with an instant click-to-call back to the lead while they are still warm.
How it works
How managed live chat works, end to end
Five steps take a visitor from a first message to a booked client in your CRM. AI carries the speed, real agents carry the judgment, and you carry none of the work.
- 1 Any channel
Visitor messages you
Hi, are you open right now?Answered in seconds, any hour.
- 2
Qualified and handled
- Need identified
- Details captured
- Screened to your criteria
- Real human stepped in
- 3 Booked
Booked or call-connected
Tue, 2:30 PM
Or call-connected to your team now.
- 4
Delivered to your CRM
DRDaniel R.
Website chat · Roseville, CA
- Full transcript attached
- Exclusive lead, never resold
- 1
A visitor reaches out on any channel
Website chat, WhatsApp, Facebook Messenger, Instagram, SMS, or email all land in one managed inbox. Your visitor uses whatever is easiest for them.
- 2
AI replies in seconds
The moment a message arrives, AI greets the visitor and starts the conversation, so nobody waits and nobody bounces while you are busy or closed.
- 3
A trained agent takes over
For anything that needs judgment, empathy, or a real decision, a human agent steps in. The visitor never feels the handoff, they just feel looked after.
- 4
We qualify, then book or connect the call
The agent screens the lead against your rules, books the appointment on your calendar, or bridges a live three-way call straight to your team.
- 5
The finished lead lands in your CRM
Contact details, the full transcript, and the booking sync to HubSpot, Salesforce, GoHighLevel, or your system, with a click-to-call to follow up fast.
Why ProntoChat
What makes our managed chat different
Anyone can bolt a chatbot onto a website. The difference is what happens when the conversation actually matters, and who owns the lead at the end of it.
Human and AI, together
AI answers instantly; a trained person handles the moments that win the client. An AI alone cannot reassure a worried caller at 2am. A person can.
Fully managed for you
Nothing to staff, configure, or watch. We run your 24/7 front desk so you can run your business. You only ever see qualified leads.
Your leads, exclusively yours
Every lead belongs to you alone. We never resell or share a lead with another business, the way pay-per-lead marketplaces do.
No contract, risk-free
No long lock-in and no setup fee to get started. Try the service for 14 days risk-free, and keep it only if it brings you business.
Battle-tested since 2015
Ten-plus years capturing leads for law firms, clinics, and home-service pros. We have handled real legal and healthcare edge cases for years.
Bilingual and connected
Agents answer in English and Spanish, and every conversation flows into your existing tools with the full story attached.
Who it's for
Built for businesses that cannot afford a missed call
If a single missed inquiry can cost you a client worth thousands, managed live chat pays for itself fast. It is built for service and professional businesses where the first one to respond usually wins the job.
Law firms
Capture and qualify case leads after hours, then book the consultation.
See law firms chat →Home services
Answer the service call before the next contractor picks up the phone.
See home services chat →Healthcare & dental
Book patients with HIPAA-compliant chat, without tying up the front desk.
See healthcare & dental chat →Real estate & property
Respond to buyers and renters the instant they reach out about a listing.
See real estate & property chat →Beauty & wellness
Fill the calendar with bookings from every channel, day or night.
See beauty & wellness chat →Financial & professional
Qualify higher-value inquiries and route them to the right advisor.
See financial & professional chat →Real client
"The three-way call connect has been especially valuable. When a qualified lead is ready, ProntoChat connects them directly to our team in real time. It has significantly increased the number of leads that turn into actual jobs."
FAQ
Managed live chat, answered
What does a managed live chat service actually do?
We staff your website chat with trained agents and AI who greet visitors, answer common questions, qualify the inquiry, and book a time on your calendar. You get the finished lead and transcript without anyone on your team watching a chat window.
Is the chat really available 24/7?
Yes. ProntoChat covers your channels 24 hours a day, every day of the year, including nights, weekends, and holidays, so an after-hours visitor still gets a real answer in seconds.
Do real people answer, or is it just AI?
Both, by design. AI handles the instant first reply, and a trained human handles the conversation that turns a visitor into a booked lead. You decide how much each one does for your business.
Are the leads exclusive to my business?
Always. Every lead we capture is yours alone. We never resell or share your leads with another company, which is what separates a managed service from a pay-per-lead marketplace.
Is there a contract or setup fee?
No long contract and no setup fee. You can start with a 14-day risk-free trial, and there is nothing to lose if it is not the right fit. Pricing stays simple, with real agents included.
How do leads reach my team?
Qualified leads and full chat transcripts are pushed into your CRM automatically, whether that is HubSpot, Salesforce, GoHighLevel, or another system. We can also trigger an instant click-to-call callback while the lead is still warm.
Will the chat widget match my website?
Yes. Your chat widget is custom-designed to match your brand and site, so it looks like part of your website out of the box, not a generic bolt-on.
See it answer your next lead, live
Book a quick demo and we will show you exactly how ProntoChat would greet, qualify, and book your inquiries on your own channels.
Try it 14 days risk-free. No contract, cancel anytime.
Keep exploring
Keep exploring
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