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ProntoChat

For law firms

Live Chat for Law Firms That Turns Inquiries Into Signed Clients

ProntoChat is live chat for law firms, staffed around the clock by trained agents and AI. We answer every intake in seconds, qualify it by practice area and jurisdiction, book the consultation, and deliver the exclusive lead straight to your CRM.

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Real human agents plus AI. Confidential, professional intake. Capturing exclusive cases for law firms since 2013.

The problem

Why law firms lose good cases before the phone rings

A potential client searches for a lawyer at the worst moment of their week, right after a crash, an arrest, or a crisis. They message several firms and go with the one that responds first. For most firms, that decisive first hour falls on nights, weekends, and the minutes when nobody is free to pick up. The case does not wait, and neither does the client.

  • The first firm to respond signs the client

    After an accident or an arrest, people contact several firms at once and retain whoever answers first. If your line rolls to voicemail or a form, the case is already with another firm by morning.

  • Intakes happen after hours and on weekends

    A crisis does not keep office hours. The injury inquiry at 11pm and the arrest call on Sunday come in while your office is dark, and an unanswered message is a lost client.

  • Sensitive moments need a person, not a form

    Someone who is hurt, scared, or recently arrested will not fill out a cold contact form. They need a calm, reassuring human who makes them feel heard before they will trust you with their case.

  • Attorney time lost to the wrong consults

    Inquiries outside your practice area, beyond your jurisdiction, or with no real claim eat hours your attorneys cannot bill, and pull focus from the cases that actually matter.

A real intake

One car-accident inquiry, signed in minutes

This is what your potential clients feel and what your firm receives: an instant, human answer to a hard moment on the left, and a fully qualified intake landing in your CRM on the right.

Live chat

Website · ProntoChat intake

Online now
I was rear-ended last night and my neck is killing me. Do you handle car accident cases?
I am sorry you are hurting. Yes, we handle car accident injury claims and an attorney can review yours. We are here 24/7. May I take a few quick details?

AI assistant

Yes please. It happened in Sacramento.
Connected to Dana, intake specialist
Thank you. You are within our area and well inside the deadline. I have booked your free consultation for tomorrow at 10:30 AM and texted you the details.

Dana, intake specialist

New intake in your CRM

Booked
MT

Marcus T.

Website chat · Sacramento, CA

Practice area
Personal injury
Qualified
In jurisdiction, in time
Consultation
Tomorrow, 10:30 AM
Synced to your case management with full transcript
Exclusive to your firm, never shared

How ProntoChat helps

How ProntoChat helps law firms sign more clients

ProntoChat puts trained intake agents and AI on every channel your firm uses, around the clock. We answer the moment a potential client reaches out, handle the conversation with care, qualify the case against your rules, and hand your team a booked consultation, not a voicemail to chase.

  • Be the first responder, every time

    Trained agents plus AI answer in seconds, day or night, so your firm is the one that responds first while the potential client is still deciding who to call.

  • Intake handled with empathy

    Agents greet a worried caller the way a great intake coordinator would, gathering the story and the facts without ever making the person feel processed.

  • Qualified by practice area and jurisdiction

    Every inquiry is screened against your practice areas, your jurisdiction or service area, the timeline, and your own intake questions before it reaches an attorney.

  • Booked, connected, and synced

    Qualified cases are booked as consultations, hot matters are call-connected to your intake line, and every lead lands in your CRM with the full transcript attached.

The intake flow

How live chat for law firms works, intake to CRM

Four steps take a stranger in crisis to a booked consultation in your case management system. AI carries the speed, trained agents carry the judgment, and your attorneys only see cases that fit.

  1. 1 Website chat

    Inquiry arrives

    I was in a car accident last night, do you take injury cases?

    Answered in seconds, any hour.

  2. 2

    Qualified against your criteria

    • Practice area: Personal injury
    • Jurisdiction: Sacramento, CA
    • Timing: in time
    • Custom intake questions
  3. 3 Booked

    Consultation booked

    Tomorrow, 10:30 AM

    Or call-connected to intake now.

  4. 4

    Lands in case management

    MT

    Marcus T.

    Personal injury · Sacramento

    • Synced with full transcript
    • Exclusive to your firm
Inquiry Qualify Book CRM · one managed flow, 24/7
  1. 1

    A potential client reaches out

    An injury, family, criminal, immigration, or estate inquiry arrives from your website, WhatsApp, SMS, or social, at any hour, and a real person plus AI answers in seconds.

  2. 2

    We qualify the case

    We confirm the practice area, the jurisdiction or service area, the timeline or filing deadline, and your custom intake questions, so only real, qualified cases move forward.

  3. 3

    We book the consult or connect the call

    A qualified case is booked as a consultation on your calendar, or call-connected straight to your intake team while interest is at its highest.

  4. 4

    The intake lands in your CRM

    The exclusive lead and the full transcript sync into your case management or CRM in real time, with a click-to-call ready for fast follow-up.

Built for law firms

The services that matter most to your firm

Every part of ProntoChat is configured for legal intake. These are the pieces law firms lean on most, each built around how potential clients actually reach out and decide.

24/7 Live Chat Cover nights, weekends, and holidays so the after-hours injury or arrest inquiry still reaches a real person. Lead Qualification Screen every inquiry by practice area, jurisdiction, and your intake questions, so attorneys only ever see real cases. Appointment Scheduling Book consultations straight onto your calendar while the potential client is still motivated to act. Click-to-Call Bridge a hot case to your intake team on a live phone call the moment it qualifies, around the clock. CRM Integration Send every lead and full transcript into your case management system or CRM in real time. AI + Human Chat AI answers instantly; a trained person handles the sensitive conversation that signs the client. Bilingual Intake Capture and qualify Spanish-speaking clients with real English and Spanish agents, never a language barrier.

Why law firms choose ProntoChat

Built for how legal clients actually decide

Any firm can add a chat box. What wins the case is who answers first, how they handle a sensitive conversation, and whether the lead is yours alone at the end of it.

First to respond wins the client

In legal, the firm that answers first usually signs the client. We make sure that firm is yours, around the clock and on every channel.

Confidential, professional intake

Conversations are handled with the discretion a legal matter deserves, by trained agents who sound like part of your firm, not an outsourced call center.

Exclusive leads, never shared

Every case we capture belongs to your firm alone. We never resell or share a lead with another firm, the way pay-per-lead marketplaces do.

Bilingual intake, English and Spanish

Real agents qualify Spanish-speaking clients in their own language, so a language barrier never costs your firm a case.

Works with your case management

Leads and transcripts flow into Clio, MyCase, Lawmatics, or any system we build to through its API, so nothing lives in a separate inbox.

Proven with real firms since 2013

We have run staffed, always-on intake for law firms for over a decade, including sensitive, high-stakes matters where the conversation has to be right.

Real law firms

Trusted by real firms to capture real cases

"Since implementing ProntoChat, we've seen a noticeable increase in qualified leads captured and delivered directly into our CRM. Their round-the-clock availability has helped us avoid missed opportunities."
GG Ghitterman, Ghitterman & Feld Law firm · Helping the disabled since 1956
"ProntoChat's 24/7 chat and appointment booking consistently assists potential clients after hours and schedules appointments directly with our office. We never miss an opportunity to connect with someone seeking legal help."
SL Sutter Law Group, LLC Law firm

FAQ

Live chat for law firms, answered

Do you answer after hours and on weekends?

Yes. ProntoChat covers your channels 24 hours a day, every day of the year, including nights, weekends, and holidays. The after-hours injury inquiry or weekend arrest call that used to reach voicemail now reaches a real person in seconds and becomes a booked consultation.

Can you qualify leads by practice area and jurisdiction?

Yes, and this is the core of legal intake. We screen every inquiry against the practice areas you handle, your jurisdiction or service area, the timeline or filing deadline, and any custom questions you give us, so the cases that reach your attorneys actually fit your firm.

What happens to inquiries outside my practice area?

They are handled politely and never passed to you as a lead. If someone needs help your firm does not offer, our agents respond professionally and close the conversation with care, so your attorneys are never pulled into consults that are not a fit.

Is the intake confidential and professional?

Yes. Conversations are handled with the discretion a legal matter deserves, by trained agents who represent your firm professionally. We focus on capturing the facts and booking the consultation, and we treat every sensitive situation with the care it requires.

Do you book consultations, or connect calls to our intake team?

Both. A qualified case can be booked as a consultation straight onto your calendar, or call-connected live to your intake team while interest is highest. Call-connect runs around the clock at no extra cost, so a hot case is never left waiting.

Are the leads exclusive to my firm?

Always. Every case we capture belongs to your firm alone. We never resell or share a lead with another firm, which is what separates a managed intake service from the pay-per-lead marketplaces that send the same inquiry to several firms at once.

Do you work with my case management software or CRM?

Yes. We deliver every lead and the full transcript into your case management system or CRM in real time, whether that is Clio, MyCase, Lawmatics, or another platform we connect to through its API. Spanish-speaking clients are captured by bilingual agents the same way.

See it capture your next case, live

Book a quick demo and we will show you exactly how ProntoChat would answer, qualify, and book a real intake on your own website, day or night.

Book a Demo Start Free Trial Call (916) 847-9493

Try it 14 days risk-free. No contract, cancel anytime.

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